Understanding Households

Empower is designed to keep your data organized at multiple levels that apply specifically to ministry.  The Household page provides all of the tools necessary to manage your membership by Households or Households.  Because of the complexity of situations, multi-generation family units, and to leave room for you to organize members best, Empower uses the term Households.  


Households page is found under the Membership Menu.  At the Top Menu of Empower, click on Membership, and choose Households in the drop-down menu.  This will navigate you to the Households page.

In the Navigation Pane, you will find a list of current Households in your database.


Ready to add a new household? Click Here for more detailed instructions.


Once a Household is selected, you will notice the profile tabs across the top of the detail pane (Contact, Attributes, Attendance, Notes, Attachments).  These tabs will access organized information about each Household.  

Let’s walk through each of these to make sure you make the most of Empower.

Household Contact Fields

When you click on Contact in the Profile Tabs, Empower will load all contact information for selected the Household.  

Each member of the Household is shown to the right, under Household Members.  Clicking these names will carry you to their profile on the People page.


Contact options include address information, phones, email, and more.  You can edit each of these details by clicking on the blue pencil icon (for profile fields), the three blue dots (for specific information), or clicking the blue sign to add a new detail.  

Empower allows you to call, text, or email directly from the platform by clicking on the phone numbers or emails.

To send a text message or an email, view a conversation, or edit a detail, click the three blue dots to the right of the desired detail. 

Household Status

Household Status is shown between the profile title, and the profile tabs show Households status (membership status/classification) and allow you to keep track of visitors.  

Household Statuses are editable under Utilities>Options>Membership>Households.

Household Attributes

The Attributes profile tab allows you to create custom profile fields to keep track of.

Empower comes default with First, Second, and Third Visit fields.  

To edit a household’s visits, click the blue dot icon, and click edit.  To delete the details, click delete.

The Attributes tab also shows the household’s history in the database.  Under Registered Date, you will find the Registered Date as well as the Updated Date.  Registered Date indicates when the Household was first created in the system.  The Updated Date indicates the last time the Household’s information was updated.

Click Here for more information on how to Add Custom Attributes to Households.

Attendance by Household

To view a graph of a Household’s attendance, click on the Attendance profile tab.  Clicking this will load an easy-to-read graph summarizing each household member’s attendance.  

To change the date parameters, select the  at each top corner of the graph.  Drag to set the desired range.

To export this information, click the ellipsis icon in the top-left corner of the graph.  Empower allows you to export in multiple file formats; just select the format that meets your needs. 


To view more detailed information, hover over each dot on the graph.  A pop-up will show the date and class for each visit.  

Household Notes

Under the Notes profile field, Empower users can keep track of pertinent information directly related to each household.  Household notes will also show under each individual’s profile on the People page.  

To add a new Note, simply click on the in the top right-hand corner of the Notes title bar.  

Select who the note belongs to; the Household or an individual. 

You can also select the note category.  Note Categories can be edited in Utilities. Click here for more information on adding and editing Note Categories.  

Household Attachments

The last profile tab (under Households) is the Attachments tab.  This tool allows you to attach any type of file to the Household’s profile.  This is a great spot to attach release forms, legal information, or even old pictures or notes you’d like to keep on file.  

Did you get a sweet Christmas card and note that you’d like to remember?  Snap a picture of it and attach it here.  

To add an attachment, click the and upload your file by clicking or dragging the file using the pop-up window in Empower.  You can also add a note to each attachment.  

To edit, delete, or download the attachment, click on the icon on the right of attachment details.