Messaging Outbox / Sent Items

You’ve sent an email, a newsletter, or a text message.  That’s awesome!  Was it successful?

Did it send?  How many people opened it?  Can’t remember who received what email?  

We’ve got you covered.  Let’s take a look at how we can view the sent and received messages in Empower.  

Navigate to Messaging in the top menu.  You will see two different “Outbox / Sent” options.  One for email and one for text messages.  They each work alike; text messaging, however, will only show the delivery status and not the open rate.

For this, we’ll take a look at the email outbox. Simply click on the icon with the envelope.

Once there, you will see two profile tabs.  

Summary

The Summary tab will show you the email/newsletter that was sent and give the date created, sent, and show the delivery information.  

Recipients

The Recipients tab will show the individual People/Households that the email was delivered to and indicate whether the recipient opened it.   Clicking on the vertical ellipsis on the right, you can see additional information, including detailed tracking information.